4 months ago, I had a parent interview that I just shook my head at...she was pushy, overbearing, completely paranoid. Every instinct was telling me to let this one go. BUT, I decided to just give it a chance and with time (and lots of patience) they are one if my best families. I just needed to a). Earn her trust and b) Stand my ground in a calm yet assertive way. The best you can do is be at your best, set your guidelines and stick to them. Trust me, I've been there sick as a dog @ 5am agonizing whether or not to make 'the call'...because I don't want to let them down. I have no idea how to get past that guilt (I was the same way with my outside job). Best of luck to you!