Hon ~ I would not be micro managed in my own home .... yes these are 'their' children we are caring for however we are offering a service, we have a contract and policies and procedures around how that service will be offered and if they want something 'outside' that service they do not come in DEMANDING it they come in respectfully sharing their point of view or idea and ASK if it is something that we would be able to accommodate and if we CANNOT than they respectfully accept that or they decide if it is a deal break and give notice.
I actually have a code of conduct in my contract with expectations around 'communication' for both parties and the way she has handled this would have been grounds for immediate termination here in my program and she would have forfeited her 'deposit' being applied to her last two weeks of care as a result ~ she would just be DONE!
I agree with Kidlove that no amount of $$$ is worth being belittled and disrespected in your own HOME.
Is there any way that you would be willing to send me a copy of that policy? I was thinking I would do the same, but I'm not sure how to word it.