YES!!!!! Make them pay extra. I'm surprised you have let this go on for so long.
I have a late fee set up:
IF they contact me before they're late: First 5 minutes you get a grace period, then $1/minute for the next 15 minutes, then it becomes $5/minutes thereafter.
Now, because this is going to last awhile for you, I would charge a flat rate of $10-15. Because this is encroaching on YOUR FAMILY TIME, they have to pay!
If you need a hand writing up a manual/contract, please feel free to PM me, and I'm happy to help out!
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