How would you respond?

[kidlove]

Would def tell her the truth (with respect toward the family that you terminated, no names, no neg talk, just state the truth) this is a chance for you to set a "standard" of what you expect for a potential "new" client. Hay, maybe they are late payers and you can nip in the bud early or...if they know there could be an issue because THEY are late pickups, perhaps by letting them know you obviously "dont tolerate" it....you may save another headache of taking them on. Either way, I think it would just set a solid example of Who you are, and What you expect from a potential parent. I believe there is NEVER anything wrong with telling the truth. Just keep it professional.