K, didn't read through your whole post yet - will do that tomorrow when I'm not so tired!

BUT first things first....You were on family time! I do not answer any calls/emails/texts when it's the weekend/holidays. AND....you kept on responding. Just from that first couple of paragraphs, I would terminate that family. Having a home daycare is definitely a learning curve. Not denying that at all.

Trust your gut. I will NEVER EVER sign on a potential client again had they NOT read my manual before the interview. I give a simple instruction, and should have them follow through. It's really not that hard, KWIM? If they can't do that, then they don't RESPECT me or my business.

If you have any questions or need help, PM me. I'd love to help!