Once a break always a break hon. I have learned through my first year in business to keep everything the same for anyone regardless of what they think. I now have a rule, if you do not have all the forms filled out you do not start care period. Same with the monrey--no cash no care. They can easily send you an email transfer to deal with money owing.

I personally would send them a firmly worded email stating that in order for care to continue you must have all care fees (Including any late fees that you charge) on Monday morning at drop off or care will be refused. And, termination will follow.

I, like play and learn give out a copy of my contract/handbook to parents once they say that they are interested in my program. If they cannot take the time to read it it is not within my job discription to make sure they have.

I know it will suck big time to lose clients at the begining, but Id rather lose the bad apples and get good ones than suffer through it....

Hope that helps