Red flags?

[crafty]

Sounds like a difficult client. She is probably feeling very uneasy about leaving her child in daycare so she is attempting to find any excuse to make the experience horrible. I think she could try to walk awayon her own not leaving things on a good note. I would try to replace them right away.

As for payement and policy I would remind her that care will not be provided until all required documents and payement are received and would also remind her of late payment fees and that your WILL apply your policy. I had a temp. family that 'forgot' but when I told them about my policy and that I would not be able to provide care for them until they provided what is stated in the policy .... they stopped 'forgetting'. They were however more pleasant to deal with so I did give them a chance

[adelaide]

Thanks again the text is sent so we'll see what happens. I'll try and update next week if I have a chance - or earlier I guess if she replies with something. I'm definitely going to take the advice of keeping family time and business hours separate. That's a great tip and so obvious, I don't know why I didn't think of it :s

[adelaide]

Update:

So I texted the mom on Friday, reminding her to bring the forms and payment, etc and I didn't hear anything all weekend. I wasn't sure what time they would drop the daughter off because they originally said 7am (when I open) but last week dropped her off around 8:30 (they let me know ahead of time) but I didn't know what the drop off time would be this week so I was up and ready for 7. I texted the dad at 7:15 just asking what time he was planning on coming by and I didn't hear anything. At 9, I texted both parents asking if the daughter was coming today and said that I would appreciate if they let me know either way. The mom texted saying that I needed to text the dad, that he was supposed to talk to me today and that she was driving. Soon after I heard from the dad saying that his phone was malfunctioning this morning and that he finally got it working, that they wouldn't need my services and wishing me luck. So I guess I don't have to worry about it It is in my policy that the first two weeks of care are a trial period and either the parents or myself can terminate care and I guess it's a good thing I had that in there because I don't have to bother chasing them down for anything. I'm actually quite ok with the way this turned out. They weren't nasty about it, I don't have to deal with them anymore, I've learned some lessons and I have the baby to look forward to. I'm a little concerned about how we're going to pay our bills this month but we'll just have to make it work. Thanks for all the advice everyone