The relationship we start with a new client is set from the begining. All forms and deposit must be dropped off in order to hold the spot. NOt the first morning. I don't have time to review them if I have a child in the doorway upset that her mommy is leaving. I need to review the forms to make sure everything is on there that I need for the first day of care. So, in an interview I simply tell the client... Please fill these out at home, email any questions or call me (texts are too short to give proper responses) And once everything is dropped off then I will send you email confirmation of the start dates and a "things to bring" list.

I don't know if these are red flags or if the process has just been started wrong.

But you are where you are now... so... get your stuff signed... get payment handled for this week and get control back. Offer the client a 10 min meeting at pick up to review anything they have questions about. best to get it all out in the open now rather then later. If they don't like your policies there's the door! If she is misunderstanding some of them... maybe you could look at a rewrite to clarify.