Thanks for all the input so far. I've definitely learned some lessons through this experience and there are a few things that I will do differently next time. I think I'll wait to see if this sort of thing continues I decide whether I terminate or not. Like some of you said, it might be just that I didn't make my expectations clear and/or they're just disorganized right now getting started. But I'll remember everything that's happened in case things continue in this direction. The reason I expected payment on wednesday is because I have it in my policy that you pay on the child's last enrolled day of the week for the next week. I didn't have her yesterday or today. I also have it in my policy that I'm willing to work out a different payment schedule if necessary but she hasn't indicated that it's a problem (other than not paying of course) anyway, 2 things: she requested that we text rather than email because she doesn't email often so that's why we were texting. Should I still insist on email? And 2: this is what I have written up to text/email/whatever you suggest to her: Hi Sarah,*

"Hi xxxx, Just a reminder that all Xxxx's forms need to be completed and signed, including the policy, and brought Monday morning when you or Xxxx drop her off as well as the payment for the week. *If the forms are not filled out, I will not be able to provide care until they are. Also, if the payment is not provided Monday morning, I cannot provide care and payment will be considered late, incurring 4 days of late fees. According to my policy, payment is already late since it was not provided on Wednesday but I understand that the beginning of September can be a little chaotic so as long as payment arrives Monday morning, I'll waive the late fees. Have a great weekend and we'll see you Monday!"

Is this ok? Nice enough? Professional enough? Clear enough?

Thanks again for all your help - it's hard figuring out the right way to do all this :S