their loss! I had this happen to me alot when I was starting, it came to be one of those "when they set up the appt, I expected them not to come" things. ha ha it is the nature of the job. Just be careful...if someone doesnt show but calls later to appoligize, they better have a REALLY GOOD excuse, other wise "can them" before it actually becomes your problem. it generally shows they have little respect if they cant even call to let you know they are late, OR call to let you know they found other care. Just mark their name down, for when they screw up with the next day care and try calling you back. Dont take them! You'll fill the spot, dont worry.