If that parent was in my care, they would be termed after the 3rd late pick-up. I don't put up with shit like that. These are my hours, and parents NEED to respect them!
I would tell that parent ASAP that these are my hours, and that you signed off on the contracted hours to please respect them, or they're gone. He has to remember that once you're closed, that it's YOUR family time.
Rewrite your manual NOW!!!!! And make him sign it. If you need help, you know what to do!
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