oh my! just read back my response from earlier, oooooooh, a little harsh. I guess if a parent read that they certainly would be like WOW!!!!! Sometimes a "typed" vent can seem quite crazy!!! The truth is, sometimes we (providers) are expected to "fix" everything for parents when it doesnt work out to their "liking". Bottom Line: WE DO A GOOD JOB "raising" these kids 9-5 and should be thanked, not scrutinized!