First of all, huge hugs to you - what an awful woman to have to deal with. Mean people s**k ! I would keep copies of all of the e-mails/ads/etc. - any correspondance that you had with this woman. Hopefully, this will all blow over and you won't have to waste any more energy on this drama, but it's always better to prepare for the worst. I checked Kijiji this A.M. (Fri. Sept. 14 - 11:15 A.M.) and it appears that the ad has been removed - so that's good. I would still report the incident to Kijiji support staff. Take a few minutes and compose a calm, cool and professional e-mail explaining what this woman posted about you, how it was completely false, and that you are concerned about the impact that this kind of slander could have on your business. The support staff have a number of options open to them ranging from sending her a written warning about posting antagonistic "hate ads" on Kijiji, to preventing her from posting any other ads. Lastly, if you notice that you're not getting the usual amount of response from your ads, try omitting your identifying information from them - just for a short time. When you're meeting with parents, or filling out paperwork - then you can use your Little Dreamers logo. On-line it may be better to go incognitio. Hope this blows over soon, and that karma bites her on the arse !