Why do I find it so hard to really "crack down"? I feel like most of you guys have such an easy time being Tough when you have to. Are you all "blowing smoke" or do you REALLY "give it" to parents when it comes to...not following your rules, payment, drop-off, pick-up, behaviors and such. I just feel like if I tried to tackle every rule that was broken with a "term letter" or "verbal warning" I'd be like the angry teacher that nobody likes, always getting after the children. Honestly, all of your responses are so "straight forward and to the point", is that the God's honest truth? Do I have to take a class to be a real "nasty" when I need to be? I even send out reminders and they "mock" the few times I have tried to issue "late fees" they have gotten mad and left my care. What the heck!