Why do I find it so hard to "crack down" on parents?

[cfred]

I'm a total sucker with parents and admit it freely. However, after 11 years, I've had to become more forceful, though I find it difficult. I've always run a very relaxed daycare (from the business end) and for the most part, it went well. Of course, there are always some people who will take advantage. I just always dealt with those situations as they came along and modified when I needed to. However, in the past couple of years, now that my business has moved into more people that I don't know, I've had problems. For the first time, I'm drawing up contracts and putting rules in place that I'm not comfortable with and will, undoubtedly, have to enforce them. I'm so glad to hear that someone else has a hard time with this end of things as well.

Thanks!