Geez I really dislike this part of our job. Having to be the 'enforcer'. Parents sit smiling as we go over the contracts & sign happily. Everyday, sick, tired, no matter what's going on in my life I hold up my end of that contract with a smile and never ending patience. Imagine if I decided one day; I'm going to sleep in today...and left all the parents waiting outside...and then decided to do it again and again...because I got away with it. Not question would I be in business very long! And yet, I'm having to deal with a cold, displeased parent (with a really sweet child, thank goodness) because I professionally, calmly & politely put my foot down & enforced my contract...after me (stupidly) admittedly letting things slide for him for some time. I get so mad at myself for how much real estate the stress of this stuff takes up in my head sometimes.