It just reminds us that as close as we get to our clients sometimes, our clients see us just as the provider. We have a work relationship that can sour in a second! Sucks that she reacted like that, but know that you did all the right things. I'm sure we've all witnessed bumps bruises and bites that happen when they are within arms reach of us even. We just can't prevent anything. This could have happened in a dayhome, centre care, school ground, even at a cousins house.

You did everything right... move forward.