My first delicate situation

[apples and bananas]

This is a sensitive situation.

I would maybe just ask her if she's going to be early to pick up... or "what time would you like xXXXX ready today? " And if she hesitates or questions you just let her know, you like to have XXXX ready for her so he goes home clean and full and happy. Sometimes during pick up you are watching children on the potty, some are at the table etc. And sometimes it helps children who are more sensitive to know what's coming next. When you say "time to go play" and mom shows up the expectation has changed and it can be upseting to sensitive children.

Let her know that you acknowledge there are some concerns and you are doing everything you can to make sure he feels calm and comfortable at all times.

pick ups and drops offs are the worst part of my job. I wish they could just slide their kid through a slot at specific times and I wouldn't have to deal with anyone. LOL However, I love it when parents come early. I have a great foyer in my home so I'm able to leave the door open when I'm expecting parents and closed when I'm not. If it's closed they ring the door bell, if it's open they come on in and wait for me. So, if the door is closed they konw I wasn't expecting them and I can comment "oh, you're early, I wasn't expecting you, we're not quiet ready. Give me a minute to get everyone together" If they show up early they wait for me.