I do, and I also usually have fresh pastries or something with it. I like to start off with a friendly atmosphere as it puts potential clients at ease and offers an air of openness. I also offer something to the children if mum is caught without a bottle or something. I had an interview 2 weeks ago and another today. Both stayed for about 90 minutes, had a coffee and a muffin. The children played, the mothers and I sat on the floor with them and chatted about the daycare, motherhood, etc. Both commented on the connection they felt and the good feeling they had about the daycare and me. The first signed the contract on Monday. I'm pretty confident the other is on board as well.

I think everyone's different. Some people want the 'all business' approach, but others don't. My clients have always liked my personal approach and almost all of them have become close friends.....heck, I've even traveled overseas with some of them! That's what I like about this business....it's so personal.