I have a very thorough contract/handbook that outlines all of this. We have a very in-depth conversation covering all of the pages in the handbook (10) during the interview. This particular mom was very agreeable during the interview and so far has been excellent with payment - even paying early, but payment is only one aspect of the relationship. And there has only been one pay day. I have explained to the mom that if she drops off outside the agreed upon times I will not be feeding her child outside the established meal/snack times. But I feel bad for the child. I have sent out newsletters to all the families reminding them of the rules, to no avail. I have talked with them individually, to no avail. I don't know what else to do. I really don't want to pull out the B**** and be the iron fisted daycare lady, but I can't be nice about this anymore.