I just had a family leave with a case of "short timers syndrome", what a shame...provided care for three and a half years and the last week they were with me they broke like three rules in two days, picked up late, no late fee in hand, paid late, no late fee in hand, and smarted off about another of my rules right to my face. HA! What a thank you for putting up with their "sometimes" very rude! Child. Some people seem to have ALOT of nerve. I kinda regret not charging those late fee's ....the way I looked at it was, I didn't want to send them off, with "bad blood" between us. (I guess they could be a future refferal) although...I do regret NOT charging even one of the two...not cool to let people step all over you!