Quote Originally Posted by playfelt View Post
...Keep whatever money has been paid so far and there is NO receipt for care until tax time and then they have to come and get it. No way would I be going out of my way to mail them. I love doing that to families that have left during the year and especially if it was for an annoying reason or I disliked the family or whatever. They have to actually face me at the door to get their tax receipt. Law says we have to give them one. It doesn't say we have to jump through hoops and mail them one. What if they have moved in the year and now their receipt and your SIN number is in the hands of whomever - at least that is the reason I give for making them personally come and get it in hand.
Exactly ~ I personally would do the same thing in regards to this....you have tried calling / emailing and they are not responding and have not paid for the space that makes the contract you had null and void by their failure to abide by it.

I actually have a clause in my handbook that states 'Any clothes or personally belongings left unclaimed in the program longer than 3 months will be donated to a worthy cause' ... to be honest this goes for clients still IN the program ~ if a season has passed and you have not cleaned out your cubby after a reminder to do so anything hanging around in there gets TOSSED cause some people are just 'clueless' about how much crap their child ends up accumulating in their spare clothes bin ~ stuff that is now 3 inches too small cause they've grown over the season!

BTW just wanted to add the only reason I would send a 'registered letter' in regards to this is if I was intending to sue them for breach of the contract and wanted legal proof I had attempted to contact them in regards to this issue before taking it to court for any monies owed.