Why cant they call in sick????/

[Big Hearts]

I have this family who has been sick for two weeks now but they never call to tell me they wont be droping off the little girl. I have only cared for her a month and two of the weeks she has been home. I call and call and when iget somone on the phone they tell me they cant talk and will call me the next day. Then nothing....I have sent emails telling they they still owe me for two weeks and i need payment but nothing still. What would you guys do? I just want to tell them not to come back and start looking to fill the spot.

[Crayola kiddies]

I would say that are not coming back !!! If they owe you money and are not returning your calls that is their rude way of saying "see ya".....
Now if it was me I would not allow them back in care because they have broken way too many of my rules already ...... "NEXT"

[jazmic]

Wow... sorry, but it doesn't sound good. If they were interested in keeping you as a provider, they would be doing much better about communicating with you. I hope you get the money they owe you, but I wouldn't hold my breath. I'd say advertise to fill the spot. Draw up a contract and have it so that people pay you upfront for care. Good luck!

[apples and bananas]

2 Weeks is a long time to be sick, and to be off work to be home with a sick child. If it's that serious to be off for 2 weeks then you need to be aware of the sickness in order to warn or prepare for it to spread around the daycare. So, either she's not telling you what the little one has (maybe hand foot mouth, maybe chicken pox? ) and that's a serious no no in our business. Or, she's pulled out and is not coming back. This is where a 2 week deposit for the final 2 weeks of care would have come in handy.

Move on, look for another client. If this one decides to come back let her know that you need payment before you can discuss future care, when/if she gives you payment then hand her a termination letter. Go ahead and replace. The chances of you getting paid for those 2 weeks are very small at this point I think. You're best to cut your losses and move forward.

[mimi]

No one is sick. For whatever reason (and please don't take it personal) they are not coming back. I would not let them come back even if they have the best excuse because it doesn't make up for the no shows, no calls and complete lack of consideration. Try and get your money owed. I hope you do get it, but don't be surprised if it doesn't happen. Did they pay a deposit? They have shown their true colours.

[playfelt]

If they didn't come by to pay or call to make arrangements and are in arrears I would take that as notice of their desire to terminate and advertise to fill the space. Not sure I would want them back at this point anyways. Unless it is a violent illness or medical emergency of some sort there is no reason for the phone treatment you are being given. They are avoiding you for some reason and I would stop trying to contact them and let the notice time slip by so that you can cancel their contract if you want to and refill.

[Big Hearts]

well what should i do about the spair change of clothes? Should i mail a termination letter?

[cfred]

I think everyone's right. They've already checked out. It's a shame they were so sneaky about it. If they want the spare clothes, let them come for them. You can certainly include the termination letter with them. Like playfelt said, just leave it alone, let the notice time go by and advertise. Even with the notice time, I'd say you probably don't even owe them that. They're in breach of the contract anyway with their own behaviour. You could terminate just based on that.

[Play and Learn]

If you're really wanting to do something. I would send them a term letter stating that they didn't abide by your rules and the last day of care has past. You tried to call/email them and they didn't respond.
Also in your term letter state that you have their daughters' clothes, and if they would like to pick up, this is when they're able to come get it, and it will be by the front door. Otherwise it will be donated to a charity.

Good luck and start advertising NOW! Hope you find a family that respects you!

[Big Hearts]

Thanks everyone