Update: I texted the parent and said that I would like to start again and would love the whole family to come over so that I can go throug the handbook with them so I can better explain my policies and I told him that having a nanny is so different from daycare so I understand that this may be all new to them . . . . blah blah blah. I was very nice and very professional.

I can see that he read the message (I phones tell you)

It's been two days and he hasn't responded