Didn't Read My Contract . . . .

[Dreamalittledream]

I know that I'm going to get jumped on over this...feel free. But for the sake of saving the 'relationship' and the family you really like I would likely have let the 2 days slide with a warning that they will know for next time. The lost income you will incur in advertising, interviewing, filling the space...is it really worth 2 days of pay? Just my 2 cents.
Also, people should definitely read what they sign and be held accountable for it, but parents are often handed a lot of information to read through (when they have a second in busy lives) and perhaps they are new to Childcare arrangements (where sick days are often still a charged day). On key issues I want to alert them to (issues around fees/sick policies) I have a spot for them to initial, just as an extra backup for me so I know they've particularly read those specific sections, might be a thought for your handbook?

[Other Mummy]

It's amazing how many people "say" they've read contracts when in actuality, they probably skimmed thru the document and didn't bother reading it at all.

I agree Dreamalittledream... if they are an amazing family, good dck, etc. then I would have waived the fees. This time. I would make no uncertain terms that next time their child is sick that fees are due regardless.

This is why it is always good practice to go over contracts with parents have them sign/initial the important points (eg. sick days).