First off...take a deep breath. These things can and will happen to most of us through the period of this wonderful job, if they haven't already. Not sure what grounds there could be for a pulled shirt, and if they go so far to seek legal council I'm sure a first question will be regarding the childs temper/fits (as far as any scratching goes).....not sure how far anything this trivial could even go IF the parents aren't "bluffing". Do you have record of days and times these "fits" took place? Might be a good idea to search your records and have each account of fit, act of aggression, and time out available to go back to, just in the case it may be needed. And for future reference you may want to remember to ALWAYS document each episode from a child that may have resulted in an aggressive situation by that child. Spoiled kids are the best....sarcasm!!!! The parents will take the 4 year olds word over any other. Although it could be quite possible the parents are fully aware of the childs dif personality therefor they automatically jump to conclusions thinking that you went over the deep end after providing care for their "nasty" little boy. Oh I have had MANY of these ones come through my door, most often you can straighten them out (at least during the time they are with you) but there are always those few little ones that have the "spoil" outweigh the "right and wrong" you attempt to instill in them. This one sounds like a loss for sure. Cut your losses and attempt to move on! I know its not easy to try and forget about something like this, you fear the worst and in this job the worst can seem awful....but you did nothing wrong....ANYONE would have a hard time dealing with a child like that. Just make sure you have all your records set just in case you get a notice from licensing or an unexpected visit regarding the matter, that way you have all your ducks in a row. Future reference...once I had a little girl who threw nasty fits and I recorded her during a few of them, not sure why but something in me said, "cover your butt". Never had to use the records, but had them just in case. And always remember to address ANY marks a child might aquire during care at pick-up. It is quite possible that this boy has never had a fit like the ones at your house before considering he is so spoiled at home, therefor the parents may not be aware he has the capability to scratch at himself or pull his clothes in discontent. I have seen many kids get so mad in time out they do all kids of things, including bang their head on the wall and throw themselves down on the floor. High energy kids are known for this. Good luck with everything, stay relaxed and don't make a huge deal...legal council should only be looked for IF things go farther....which I doubt they will.