Quote Originally Posted by treeholm View Post
My hours are 7:30 to 5:30, but in retrospect, I should have said I would close at 5. I did tell families that closing at 5:30 means I need to be out the door at 5:30 (two nights a week I have to leave for other commitments by 5:30, including teaching at the university). One Mom comes either right at 5:30 or a few minutes later if traffic is bad. I have told her repeatedly that 5:30 is the outside limit, not the time to aim for. New inquiries are being told the hours are 7:30 to 5:00, and when the one little girl goes to school in September, everyone else will have 5 pm as the outside limit.
Do you have a late fee? I would implement that ASAP with that mother!