This is a horrible situation. With this providers explanation of policies they could take several new infants and terminate after a week.

I had one client (out of the tons of clients I've interviewed) aske me where my limits are. At what point do I callt he parents to pick up. When is the crying too much. And I thought this was the best question a client could ask me. It really made me think about what my limits were and it held me accountable when I did take on the child.

I expect a 12 months old child to cry for days... sometimes weeks when they start out. I expect them to scream for 2 straight hours when I place them in a new bed with new smells and different sounds and light from home. I prepare for that by placing my existing kids in different rooms, napping at different times. etc...

I would never send a child home for crying uncontrollably unless they child was making themselves sick over it. ( I don't do throw up very well )

This obviously is not a provider who wants to transition new children into care. They want children ready to go... the reality is... they are not always ready to go.

I'm sorry you have to fight for your money back. Obviously not a very good business woman. And these stories make it even harder for good providers to ask for deposits. Clients get hesitant after they hear back experiances. It's really too bad.

I hope it all works out and you find a better provider then this one.