Hello,
I have a family who has given notice (their last day is at the end of Nov). I am just wondering what you would have done in this situation:
Mom has been constantly emailing (starting around mid sept) me regarding things that she believes are wrong with her child and when I email back with direct questions she disregards my concerns/questions and I do not get a response back.
This has been going on for some time now and so last night I sent her a reminder email saying 'hey, I have not heard back from you....' and asked the questions again as well as signing the email off 'I would appreciate a resonse,'
I do not feel that I am being rude because I see that it is quite obvious that she is not responding to this situation.
What are your thoughts?
Also, going forward I am going to let her know that emailing me is not an acceptable form of communication for her as I will be setting up a filter to block her emails as she has lost this privilege. So going forward she can call me.
I really appreciate your guidance on this one... thank you