Bear with me this entire situation is just awful.

A woman I am friends with in suburban Chicago just learned that the home day care at which she had been leaving her 2 young daughters has been providing negligent care, abusing children, etc.

-A parent stopped by one day and the provider was sleeping- leaving several children unsupervised

- Her youngest was given benedryl to sleep- so she would not fuss

- The day care providor's teenaged son has been accused of inappropriate behavior with the kids

My friend is destroyed. Her heart is broken, she feels like she has failed as a parent to protect her children. But, she needs to work. How can she learn to trust again? As a provider would have you have any special ways of making this family feel at ease?