I think it is great that Alreadyhere came on and gave her side of the story...it clarifies things and obviously she is not afraid to lose this client if it comes to that. I also think it is great htat the mom came on this forum to get the opinions of other providers...I am hopeful that it gave her some insight into why our rules are the way they are and that she now understands that her provider is not different in this regard and is treating her fairly. It is a bit like a soap opera...I had that thought myself, but this is real life...and we all deal with this type of thing all of the time, so I don't see anything wrong with it.