I answer any and all questions verbally during the initial telephone or email enquiry. If my availability and their needs match up, then at the interview I elaborate more and make sure I cover everything. When a parent decides to go with me and if I feel it is a good fit, then they come back to sign the contract. We both sit down and each have a copy and all my policies are in the contract. I read everything word for word, invite comments and any questions and then they have to initial each policy individually. I do this for every policy and I always dig for questions. I actually like it if they question me as then I have an opportunity to explain my reasoning for a policy and that way they are totally clear on where everyone stands. I don't always see the questioning as a red flag, but more the people who don't ask things as they tend to not give two hoots what I say and will ultimatly do what ever they bloody well please regardless. They then sign a contract agreement at the end of my 8 pages and I know they are well and truly informed of my policies and by signing, they agree completely. The people who then break my rules, know they have no excuses, and its clear to me that it is obviously just a lack of respect on their part for me and my business.