In all honesty...I would do it too...IF it was only for a matter of minutes. Me being a people pleaser def comes into play in a situation like this, and like the last poster said, if you are contracted for a specific pick up time and the parent shows up late, putting you over...there is nothing you could do anyway. I would def ask the 3pm pick up parent IF they could try and make it a touch early for the rest of the month or whatever you need and try and accomidate both families. That's just me though......I consider myself to be a pretty big "follow the rules" person, but when it comes to one time emergencies, or a matter of minutes, I am always willing to bend the rules a touch for my clients. That's what keeps them coming back sometimes. I would never go beyond my own personal limits, but I would do it, IF it only put me over for a little part of the day. My honest opinion. Couldn't you ask the late drop parents if they could stretch an extra 15 minutes later drop each day until your numbers go down?