I agree with the others on the 'reasonable time frame' ... it should not take more than 30 minutes for SOMEONE to get here in an emergency!

My handbook actually states if a child needs to be picked up due to requiring 'medical attention' and a parent or emergency contact can not be reached to arrange immediate pick up that I will call an ambulance and the child will be transported to the hospital and the parent or a guardian will be required to meet the child there ... as a result I have never had to wait more than 15-20 minutes for a client to get SOMEONE here when I have called because they have a rising fever or other concern that requires them to be excluded ASAP

My emergency form has both parents contact info at home, work and cell as well as at least TWO emergency contact people with space for FOUR ... I do not ever want to be in a position where a child needs to be GONE from here because they are sick! I once called the a neighboring business and asked the secretary there if she could please go to the next building to go FIND a client cause they were not answering their office line or their cell phone and it was an emergency