Another lesson to learn, it never ends! I don't have a time frame in my contract and never thought about it before. When I call a parent to come get a sick child either Mom or Dad or gramps or gram has been here every time within the hour. That's what I expect and I would be LIVID if I were you and sending a warning letter to my client tomorrow that if it ever happens again you expect somebody there IMMEDIATELY. That poor little child. That's just all kinds of wrong and makes me angry.