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  1. #3
    apples and bananas
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    I have always put a letter in the bag or handed it to them on the way out the door. I let them know that they need to take a look at it when they get home and I will available after 7pm to talk if they have any questions.

    I did send an email once. I sent it because they did not see it coming... blind to anything they did wrong. I knew there would be an issue in the hallway if I gave them the letter as they had joked about it before. If I gave them their reciept in an envelope she would joke... "this isn't "THE LETTER" is it? ha ha ha" So, I waited until the EMT went through on a Friday night and sent an email the following monday.

    If you have a good relationship and they are good people then I would just give them the letter on their way out the door and let them know when you're available to talk. And maybe if you want you could follow up with a phone call later in the evening.

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