Late, but within operating hours

[BlueRose]

If your contract says the child will be picked up at 4pm and the parent is late, charge them a late fee. doesn't matter if you are open or not, it goes by the hours on your contract. When i worked in retail if I stayed late for what ever reason they still had to pay me for my time. Same here, you are working later then the scheduled time, so you get paid.

however if your contract stats that they have until 5pm to pick up then no late fee.