It is hard on our business to find the balance to tuck our heart away and not let it influence business decisions because we tend to always put everyone elses needs first as caregivers and nurturers ~ however we are not a charitable organization!

My policy is no payment in advance of care than no SERVICE regardless of the 'reason' you claim you cannot pay ... so yes if I had a client who fell in adheres with their payment I would terminate service and I would expect them to 'settle' their account or either send it to collections or small claims court. However I hope to never be in this position because my policies are designed to prevent it ~ clients pay a two week security deposit and pay in advance of care ~ so if a payment issue arose I have the 'deposit' to cover and lack of notice or bounced cheque.