Oooh daycarewhisperer, that doesn't sound like a good idea to me, sorry, you're not addressing the problem at all.
Lilywildcat, I agree with playfelt that it's good if the tattlers point out something that should be taken care of right away with the smaller children. We're very busy and can't see everything all the time. However, I had the worst tattletale girl in care and went through this problem for over 3 years and I swear, I almost lost my mind. I know how you feel right now.
I was constantly doing what you are doing and asking her to talk to her friend about whatever upset her and not to tell me. Unfortunately, I had to listen to the nonstop tattling all day all the time to assess whether it was something important or nothing to do with me.
Then I worked hard with this little girl telling her I was helping her solve her problems and be a good friend. That's what we are trying to do with the children, helping them brainstorm to solve problems for themselves. It's a tool they need all their lives.
We have to remember to breathe and control our frustration and keep working at it over and over for the sake of the children. They are learning a valuable life lesson and good habits and manners and problem solving all rolled into one. Be consistent and pat yourself on the back at the end of the day for not losing your mind!!! Trust me, I've had that child here!
So it sounds like you're already doing the right thing you just need reinforcement and support to keep going and that's what we're here for. Vent away!