Wow it's like I wrote this manue. Exactly the same thing here - year in business, everyone always sick, I have had a cold since November!!! One of my dcf's is getting really mad - they kept dcg off on Friday with no phone call or contact:-(. The only thing I can put it down to is I have quite a lot of children on a part time basis (lots of coming and going here) 10 in total and most of them have never been in dc before. Other than that I too am at a loss as to how to improve this situation. :-((