What do you do in these circumstances?

[cfred]

Nope, she needs to pay. You gave her the 'option' of keeping her child back, you didn't close. It was her choice. Though it was understandable that she didn't want her child exposed to illness, you still provided her with the option.

[fruitloop]

Nope, she needs to pay. You gave her the 'option' of keeping her child back, you didn't close. It was her choice. Though it was understandable that she didn't want her child exposed to illness, you still provided her with the option.

This exactly. You gave her the choice...she CHOSE to not bring her child. No refunds!