Monkeymamma, I think you just need to be honest with the parents at this point. Explain how her crying is affecting the other children in your program and that as a provider you need to make sure that everyone in your care is in a safe and happy environment. Explain everything you've done so far to remedy the situation... maybe ask for their input and put a timeline on it... for example, say that you'll try for another 2 weeks but you are really at your wit's end.
you could ask the parent's to maybe put a picture of you up on their fridge at home and ask them to talk to her about you and about her friends at daycare when she's home?
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