I think we have to start out on the right foot with these kids. I would not allow a child to sleep in a swing at all. They go in pack and plays in my house. And if they donh't like it... too bad!

i don't pick children up. I will come down to their level and give them a hug when they put their arms in the air.

I serve snack and lunch and nap and snack at the same time every day. I don't work around parents schedules, they work around mine. It's simple... if a parent asks me to do snack at another time my answer is no, I do snack at 9:30.

It took me a year to learn this. The first few days of care is hard on some kids. But! I have kids who sleep here for 3 hours and won't even go to bed at home without a fuss. They adapt quickly.

I am glad you made the decision to terminate this client as I don't think there was any way you could have fixed the situation.