Quote Originally Posted by torontokids View Post
So I sent out some advertisements for my new daycare and already have one response. I have a few questions for the pros.

1) How do you determine if this is a client contacting you (via email) vs another provider? Does this effect how you answer the email anyways?
2) When someone emails you and just asks price and number of spaces (as this person did which made me wonder) how do you suggest a phone conversation to discuss the details or do you just respond via email? I intentionally did not advertise my phone number as I had read in here that you will get blasted with calls. So clients can either contact me via email or contact form on my website. I have just changed my contact form that they have to provide their number.
3)When doing just b&a, I am confused how this works during march break and PD days. Do they still get charged the b&a fee as I am open even if they opt to not have their kid with me for the full day or at all during that time? (I know that I will charge them more if they are with me for the whole day.

Thanks!
1)What is making you think it's another provider? What is it that's bothering you about the email? I would respond as if you are talking to parents until proven otherwise. This would not have even crossed my mind in normal circumstances but if they said something that tipped them off them don't answer them.
2) I like to respond by email because phone calls are not convenient for me but I will call them back if necessary. It's on my website and that's also how I get most of my contacts. So they have already familiarized themselves with most of my basic info.
3) I don't do b/a care.