Difficult parents

[giraffe]

I agree with Play and Learn, I think that your time with this family is done. Sometimes it is in the best interest of both parties to part ways. It is not ok for them to be harsh enough with you that it requires an appoligy. Have you considered the thought that maybe they are ready to look for other care but do not want to hurt your feelings?

You will be a better provider without this stress. It may be difficult, but I think its time to part ways.