I agree with the other ladies ~ be firm on your policies cause they are there for a reason specially with a 'new' client because they have not earned through trust and experience the 'bending' of a rule yet!

My policy is they want or need EXTENDED care past my business hours and I am willing to do it than I CHARGE THEM for the extra time which shows their commitment to actually NEEDING the time and keeping it to the bare minimum of 'overtime'