What to do?

[apples and bananas]

I don't know if I'd refuse them right away. Yes, I have open and closing hours as well. But if I have a client pull into my drive 5 minutes early I don't turn off all the lights and hide. When I worked in retail we opened 10 min early and stayed open 10 min late. That gave us an edge over the competition. And I still believe that. My lights are on and door's open 10 min early and if a client is a few min late, no big deal. Now, if I have somewhere I need to be then I let them know at pick up so they are no later then close.

If a new client sent me that email I would respond like this.

"My door is always open 10 minutes early, you are welcome to drop off then. If you need to be any earlier then that please let me know and we can revisit the contract and fees we've discussed"

I am someone who's always at least 5 min early so it was always hard for me to not be a few min early for daycare too when I was working outside the home.

[daycarewhisperer]

I don't know if I'd refuse them right away. Yes, I have open and closing hours as well. But if I have a client pull into my drive 5 minutes early I don't turn off all the lights and hide. When I worked in retail we opened 10 min early and stayed open 10 min late. That gave us an edge over the competition. And I still believe that. My lights are on and door's open 10 min early and if a client is a few min late, no big deal. Now, if I have somewhere I need to be then I let them know at pick up so they are no later then close.

If a new client sent me that email I would respond like this.

"My door is always open 10 minutes early, you are welcome to drop off then. If you need to be any earlier then that please let me know and we can revisit the contract and fees we've discussed"

I am someone who's always at least 5 min early so it was always hard for me to not be a few min early for daycare too when I was working outside the home.

I wouldn't offer an additional 10minutes per day. at theendof the year it would be a full week of free childcare. that would cut my bottom line by 2 percent and would be well over a grand. I don't know too many people who would want to lose that kind of money a year. a little adds up to BIG money.