I have found that IF you were kind (stupid in provider terms ) enough to offer a deal to parents, they tend to get "bent out of shape" when you try to get them at the same point as all the rest....i.e. you let them show up late with no late fees a few times and when you finally issue one, they look at you like your from another planet. OR they pay late three times a week for three years and you finally get fed up and issue late payment fee and they are blown out of the water!!!! On one side: shame on you for allowing it to happen so many times with no consequences. and on the other side: shame on them for taking advantage or considering questioning the fact that you know want them to follow the rules they should have been following all along. I have been there and I'll tell ya, if I could turn back time...i would have NEVER allowed any "slides" on late fees, favors, freebees, .....anything....see ms the more you let some slide, the more they expect a hand-out and the longer the favors are given, the more ticked they get when the well runs dry!