I offer nine hour days. Anything more than that, my fee increases. It is in my contract.

In keeping with the title of this thread, a question to all of you:

Do you enforce your contract rules each and every time? This is why I ask...I bend the rules and don't enforce my late payment/late pickup fees, so long as it's not a habit, and as long as I don't feel taken advantage of. Someone on another forum recently suggested that, because I do not enforce my rules every single time, that I am sending mixed messages to the parents, and that it's MY fault that they pay/pick up late, since I am not enforcing the rules.

My husband agrees. He thinks that I should make the parents pay every single time they are late with fees or for pick up, otherwise they're going to get bent out of shape when I *suddenly* ding them with extra fees, whereas if I enforced it every time, including the first time they are late, they would expect it, and not make a fuss.

What do you all think? What do you all do?