VENTING - First bounced cheque

[Inspired by Reggio]

Are these NEW clients or have they been in care a while?

I am just wondering if they are OLD clients who've given this info a while ago if they having some tight times and the home phone got cancelled and they changed up their cell phones and did not think to 'notify you' about it ... cause we use to have that happen in centre care all the time when clients would change phone carriers and the number would change and so forth and they would not think 'hmmm daycare might need to know this' until an emergency arose and we would be PISSED that we could not get them ... I remember one time with a family when we had to call a neighboring business ask them to go and 'locate' a parent because their child was sick and we could not find contact info and the work number was going right to voice mail every time.

If they are NEW clients I would have a huge red flag for sure with the wrong contact info and likely be advertizing because there is no reason for 'new information' to already be outdated like that and them not to have it fresh in their mind that you said you 'needed that info for emergencies' ... old clients get trusting us so much they honestly forget that there could be an 'emergency' so it is understandable it might slip their mind to keep emergency contact up to date ~ not acceptable but understandable